Delivery & Returns

Delivery

All our packaging is plastic free!

We currently only deliver to the United kingdom & Northern Ireland. 

Although we deliver to the Scottish Highlands & Islands, Northern Ireland, Isle of Man, Isles of Scilly and British Forces Post Office (BFPO) addresses, delivery to these locations may take a little longer than our usual delivery times. 

Standard* Delivery 2-4 working days - from £3.95

Please allow 2-3 working days for orders to be dispatched.

Where possible, we will combine multiple orders into one delivery and notify you of this upon despatch.

All UK orders will be sent via a trackable courier, with the Tracking ID provided to you on dispatch.

Delivery prices are weight based and quoted at checkout and include packing costs.  

In the event the recipient is not home to receive the delivery, our courier may deliver your parcel to a neighbour or safe place (as deemed fit by courier) unless otherwise stated at the time of placing the order. 

 

Returns policy

Online Returns

In the unlikely event you wish to make a return, please contact us within 7 days of delivery date. You will then have a further 7 days to return any items to us. We cannot accept any returns outside of this 14 day period. 

We are a small business and therefore do not refund postage or pay for return postage. All delivery costs are non-refundable. For your own protection, we advise you to return your items via an insured method of delivery which requires a signature. Upon receiving the returned item(s), we will process the refund within 2 working days.

Any missing/damaged items MUST be reported within 24 hours of date of delivery. Any items reported after this period will not be disputable. 

All items must be in the same condition as received and in the original packaging.

In-store Returns

We do not offer refunds or exchanges on items purchased in-store.

In the unlikely event your item is faulty, please return your item(s) to us with the original tags attached and in the same condition as purchased, as well as providing the original receipt/proof purchase within 7 days. 

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit/debit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us here

You will be responsible for paying for your own return costs. All delivery costs are non-refundable.

Should your parcel be returned to us as a result of failed attempts by our courier to deliver your parcel, there will be an additional fee of £4.95 to re-send the parcel.