Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.lilyandoscar.co.uk (the “Site”).

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information". 

We collect Device Information using the following technologies: 

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

What is a cookie?

  • A "cookie" is a piece of information that is stored on your computer's hard drive and records how you navigate your way around a website so that, when you revisit that website, it can present tailored options based on the information stored from your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes.

  • Cookies are used by nearly all websites and do not harm your system.

If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all, or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

 How do we use cookies?

  • We use cookies to track your use of our website. This enables us to understand how you use our site and track any patterns. This helps us to develop and improve our website as well as products in response to what you might need or want.

  • Cookies are either:

- Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or 

- Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. We use persistent cookies for Google Analytics.

  • Cookies can also be categorised as follows:

- Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and / or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.

- Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.

 - Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.

How do we collect your information?

​This section describes how and when we may collect your personal information.

​‘Personal information’ means any information relating to an individual which can identify them – either directly or indirectly.

It can refer, amongst other things, to an identification number, or to one or more specific identifying pieces of information, such as a name, address, date of birth, location data or an online identifier (e.g IP address, cookie or device identifier).​

When you purchase something from our store, as part of the buying and selling process and do any of these:

  • Set up an account on our website
  • Place an order
  • Sign up for our newsletter or subscribe to any other services that we offer
  • Browse our website
  • Correspond with us, whether by phone, email or chat facility  

Then, we may collect your personal information, including:

  • Name
  • Date of birth
  • Address
  • Email address
  • Phone/ mobile number
  • Password
  • Technical information about how you access and use our websites, including your IP address browser type and operating system.

For further information about the use of your IP address and technical information please see our cookies policy.

We might sometimes ask you other details, but any information which you are required to provide is identified by an asterisk.

We will also require your credit or debit card details when you place an order (unless you pay with PayPal).

How do we use your information?

We use your information for the following:

  • So we can personalise your shopping experience on our website
  • To assess the effectiveness of our marketing activities
  • To allow us to handle your orders, deliver products and process your payments and refunds
  • To let you know about your orders
  • To update our records and generally maintain your account with us
  • To keep a record of when and why you contact us and to keep your contact details up to date
  • For statistical, analytical or survey purposes – so we can improve our website and services to you
  • Identify the devices operating systems and applications you use to access our website
  • To prevent or detect fraud or abuses of our sites. Also to enable third parties to carry out technical, logistical or other functions on our behalf
  • If you consent, to notify you of products or special offers that may be of interest to you

How can I opt out from receiving marketing and newsletters?

If you sign up to our newsletter, or ask us to send it to you, we may keep you informed by email about our products and special offers that we think you’ll like.

You have the right to ask us not to process your personal information for marketing purposes, or to change your mind at any time. You can opt out by:

  • Choosing not to sign up for our newsletter and other marketing offers when you create your account.
  • Unsubscribing from our newsletters by following the link on the newsletter (every newsletter we send you will include a link to allow you to opt out)

Please allow up to 24 hours for your opt-out or unsubscribe request to be processed and changed. 

Your Data Privacy Rights

As well as the right to withdraw consent you have previously given, you have a number of other rights under the data protection legislation which are set out below.

If you wish to exercise any of these rights, except the right of erasure, you should contact us here giving sufficient information to enable us to identify you and the nature of your request. If you wish to exercise the right of erasure please click the link in that section.

Right of access: 

You have the right to ask us to confirm if we are processing your data and information about what data we are processing, and why, where we got it from, how long we keep it for, who we pass it to (and if those recipients are outside the EEA the safeguards that are in place), and whether we use automated-decision making, the logic behind and consequences of such decision making. You are also entitled to a copy of the data about you that we are processing, if you are only looking for copies of specific information please let us know what this is so that we can respond quicker.

Right to rectification:

If information we have about you is inaccurate, you have the right to have it corrected, if it is incomplete you have the right to have it completed, including by means of providing a supplementary statement.

Right of erasure:

You have the right to have your personal information deleted if it is no longer necessary for us to have it, if we were processing it on the basis of your consent which you have withdrawn, if you have objected to us using our legitimate interests to process it and there are no overriding legitimate grounds not to do so, or we have processed it unlawfully. If you would like to exercise your right of erasure please contact us here.

Right to restrict to processing:

You have the right to restrict our processing of your information If you believe that it is inaccurate or if you have objected to our processing it based on our legitimate interests, or if our processing is unlawful or we no longer need your information but you do.

Right to object to processing:

You can object to us processing your information based on our legitimate interests unless we are able to demonstrate compelling legitimate grounds for doing so. You can also object to us using your information for profiling or for direct marketing purposes.

Right of data portability:

You have the right to a copy of your data in a commonly used machine-readable format and to ask us to pass such a copy to another organisation.

Right to lodge a complaint with our supervisory authority:

If you are unhappy about the way we have handled your data and we have been unable t resolve your complaint you have the right to lodge a complaint with the data protection supervisory authority. In the UK this is the Information Commissioner’s Office (ICO) – www.ico.org.uk

How do we protect your information?

Our sites use up-to-date industry procedures to protect your personal information. We also protect the security of your data during transmission using Secure Sockets Layer (SSL) encryption software. We may vary this in the future if we feel you will benefit from greater security whilst using our sites.

We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you via our sites.

Do we disclose your information?

We may disclose your personal information to our service providers who operate elements of our service and process data on our behalf. These may include businesses who provide technology services such as hosting for our servers and email distribution, and business partners who provide delivery fulfilment services. Where such disclosures are made, this will be under contractual arrangements with us and carried out in accordance with the requirements of relevant data protection laws.

Your personal information may be processed by us or our service providers outside the European Economic Area in countries that don’t have the same standards of protection for personal information as the UK. If your personal information is processed outside the European Economic Area we will ensure that your personal information will be adequately protected as required by data protection law.

Your personal information and payment card details will be processed by Square for the purposes of dealing with payment transactions and to protect against fraud. Your personal information will be processed on our behalf by Square and your credit/debit card details are shared with Square and stored by Square outside of the European Economic Area. We will ensure that your personal information will be adequately protected as required by data protection law.

We may carry out fraud and security checks with Square and other organisations involved in fraud prevention. If we or they suspect or identify fraud we and/or they may record this and may also pass this information to other organisations for the purpose of fraud prevention. We, Square and these other organisations may use this information for fraud prevention purposes in the future.

We will also disclose any of your personal information to any third party where we are under a duty to do so in order to comply with any legal obligation, or in order to enforce or protect any of our rights, property or safety. 

Third Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms and Conditions. 

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.This policy was last updated on 19th August 2020. 

Contact Us 

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us here.